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Charter a Coach | FAQs

At Anderson Coach & Travel, our mission is to provide you with uncompromising personal attention, friendliness and quality service that will result in a Superior Travel Experience! In order to complete our mission, we would like to provide you with a list of frequently asked charter questions and answers to help you better prepare for your next charter with Anderson!
Q - How far in advance should I book my charter coach rental?
A - The further in advance you can book the charter, the better to guarantee availability. Although Anderson has a large fleet, there are certain times of the year that sell out!  
Q - Can we take food or drinks on the coach?
A - Certainly! Food and drinks are permitted on the coach. We simply ask that you help the coach operator out by cleaning up after yourself with the garbage bags provided and that you refrain from bringing dairy products such as milk and ice cream on board!
Q - Can we bring alcoholic beverages on the coach?
A - If you intend to bring Alcoholic beverages on board the coach, this must be pre-arranged thru the office and a beverage deposit is required. A beverage fee may also be assessed if you are attending a concert, sporting event or other event as deemed necessary by our charter team. Please Note: The chartering party is responsible for compliance with all laws and regulations related to service and consumption of alcohol; for controlling the consumption of alcohol and for managing the conduct of members of the group to ensure their safety.
Q - Can we smoke on the motorcoach?
A - No, Anderson has a no smoking policy on the coach. If your group wishes to smoke, we would be happy to make rest stops as needed.
Q - Do your coaches have restrooms?
A - Yes, our full size 56 passenger coaches and mid sized 40 passenger coaches are equipped with a restroom on board to make your journey more comfortable.
Q - What other amenities are onboard your motorcoaches?
A - Anderson Coaches are equipped with DVDs, AM/FM Radios, PA Systems, reclining seats, air conditioning, individual reading lights and panoramic windows. We do offer a limited supply of WiFi capable coaches for an additional fee. 
Q - How can I raise money to cover the cost of our trip?
A - There are lots of options and perhaps an Anderson charter to a fun destination is just the ticket for your group! You can read about how it works and some suggestions here. We also have a helpful list of other fundraising ideas here on our website.
Q - How much luggage am I permitted to bring along on the trip?
A - Each passenger is permitted to bring one standard size piece of luggage (not to exceed 50lbs) to be stored under the coach and one small piece of luggage (without wheels) to be placed in the overhead luggage storage. Of course, there is plenty of room on board our coaches, so chartering parties needing more space are welcome to bring additional items. You can find the dimensions of our luggage bays on our equipment pages. The motorcoach operator is not permitted to help with the loading or unloading of any item that exceeds 50lbs. Anderson will not be liable for loss of any personal items or luggage stored in or under the coach.
Q - Does Anderson arrange for tickets at attractions and hotels for our group?
A - We have a department that handles these requests. When you call in for a quotation, let us know that you are in need of these services too and we will turn your charter into a group package and take the hassle out of planning for you!
Q -  Does Anderson arrange for casino bonuses?
A - The group leader is responsible for contacting casinos in advance to ensure that they know of your arrival and have a bonus package available for your group.
Q - Can we just reserve the coach without making a commitment of booking?
A - Unfortunately, our system only has a quotation and order status. In order to ensure that you have the transportation you need, we recommend booking as soon as you are able and securing your charter with a deposit within 10 days.
Q - What are your payment requirements?
A - A deposit is required within 10 days of booking and full payment is required 20 days prior to departure.
Q - What are your cancellation terms?
A - Multi Day and Multi Coach movements must be cancelled prior to 60 days of departure in order to receive a refund. One Day movements must be cancelled prior to 30 days of departure in order to receive a refund.
Q - I do not have an exact itinerary, can I still receive a quotation?
A - Yes, we need the best possible information that you can give us at the time of quotation including the dates, approximate times, pick up and destination locations.  Having all of this information will ensure that you get the most accurate price possible.
Q - Why do you need an itinerary and how far in advance do you require it?
A - In order to provide you with the best possible service, our professionally trained Motorcoach Operators need to prepare well in advance for the trip. This includes having adequate addresses of the locations you will be visiting and other details to best prepare his/her routing. In order to ensure your groups positive experience, we ask that you forward your itinerary to our office no less than 20 days prior to departure.
Q - Is a driver gratuity included in the quotation/order?
A - No, gratuities are not included in the quotation/order price and can be provided to your Motorcoach Operator at your discretion. Most of our valued customers choose to provide the driver with a percentage of their total trip cost while other provide a flat fee of $3 per person, per day.
Q - Is my group responsible for the driver's meals?
A - No, the Motorcoach Operator normally takes care of their own meals.
Q - Who is responsible for the driver's lodging?
A- We ask that the group take care of the driver's lodging whenever possible. It is of benefit to the group to have the driver located at the same hotel and many times, the group is able to secure a better rate for the drivers room at the hotel. Be sure to double check with your hotel that there is adequate parking for a large motorcoach.
Q - Who is responsible for parking and permits?
A - Because often times we do not know exact stops and cost, parking and permits are the responsibility of the chartering party.
Q - Are your motorcoaches seatbelt equipped?
A - Yes! All Anderson motorcoaches are seatbelt equipped.
Q - Is there a limit on how far and how long the Motorcoach Operator can drive in a day?
A - Yes! Anderson Coach & Travel and our Motorcoach Operators adhere to all Driver Hours of Service that are mandated by the United States Department of Transportation. A Motorcoach Operator is permitted to drive no longer than 10 hours and be on duty for no more that 15 hours prior to having at least 9 hours off. Our sales team can assist you with a better understanding of these rules for the safety of your group and our Motorcoach Operator.
Q - Can Anderson accommodate handicapped passengers?
A - Yes! Our fleet includes 56 passenger wheel chair equipped motorcoaches with lifts and securements. Each of the wheelchair equipped coaches can accommodate up to 2 wheelchairs. Additionally, for each wheel chair secured in the motorcoach, you will lose the ability to utilize 6 seats due to spacing constraints. Ask a member of our charter team for more details!
Q - I believe I have left an item on an Anderson Coach, how can I contact someone to find out?
A - All Anderson Motorcoaches are thoroughly cleaned upon their return from a trip. Our cleaning crew carefully documents all items found in each motorcoach and places them in a secure lost & found location for a period of time. If you wish to contact our lost & found department, please have the dates and destination of your trip as well as the coach number available and email or call 1-800-345-3435, ext. 536.
Q - It is after hours and I need to reach someone in your office due to an emergency situation or for my charter tomorrow, who can I call?
A - At Anderson Coach, we have a Manager on duty 24/7 for your convenience. If you need have an emergency or need to make a change or cancellation during normal business hours of 8:30-5pm, Monday - Friday please contact our office at 1-800-345-3435 and speak with the Charter Department. If you need to reach someone at our office after normal business hours for an emergency situation or cancellation of a charter for the following day, please call our answering service at 412-572-4838 and ask to speak with the manager on duty.

One Anderson Plaza | Greenville, PA 16125

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